Managing conduct

A 90-minute webinar

This webinar focuses on how to manage disciplinary issues effectively.

The emphasis is on the use of a structured approach, with problems identified early and managed positively and proactively. The session builds knowledge and confidence in handling these issues objectively, fairly and appropriately in line with internal policies / procedures, best practice and legal requirements.

This webinar can be complemented by separate sessions on ‘Workplace investigations’, ‘Managing capability’ and ‘Managing grievances’.

Learning objectives

  • Understand the benefits of managing conduct proactively
  • Be able to manage conduct informally where appropriate
  • Understand how to take formal disciplinary action in line with policies and procedures
  • Be clear on the manager’s role and responsibility at each stage
  • Appreciate the employment law issues involved


Anyone in an organisation of any sort with responsibility for managing conduct – or with responsibility for advising managers.

  • HR professionals
  • Line managers

Special feature

This programme can be tailored to particular settings.

Expert trainer

This programme is delivered by Rachel Hicks, our lead trainer in this area. See her profile here.

Webinar outline

1 Welcome, agenda, overview

  • Objectives and agenda

2 Identifying conduct issues

  • Performance issues – conduct v capability
  • Setting clear standards and the need for evidence
  • Getting to root cause
  • Closing the gap

3 Managing conduct

  • Purpose and benefits of taking action
  • Rules and procedures

4 Informal action

  • Taking effective informal action
  • 10 key steps

5 Formal disciplinary action

  • Ordinary and gross misconduct
  • Investigations into allegations of misconduct
  • Formal hearings – procedure and outcomes
  • Roles and responsibilities
  • Right of appeal

6 Employment law

  • Unfair dismissal – the test of reasonableness
  • Discrimination law

7 Scenarios

  • Taking appropriate action
  • Challenging situations

8 Action plans and next steps

For a no-obligation discussion about running this session for your organisation on an in-house basis, just give us a call on 01582 463462.