Managing grievances

A 90-minute webinar

This webinar focuses on how to manage grievances.

The emphasis is on the use of early resolution and taking a positive and preventative approach.

The session builds knowledge and confidence in handling employee concerns, complaints and grievances objectively, fairly and appropriately in line with internal policies / procedures and best practice.

This webinar can be complemented by separate sessions on ‘Managing conduct’ and ‘Managing capability’.

Learning objectives

  • Understand what constitutes a grievance
  • Recognise the benefits of proactively managing employee concerns and complaints
  • Be able to manage grievances informally
  • Understand the formal stages, in line with organisational policies
  • Know how to handle sensitive and challenging issues
  • Promote and support a positive culture at work


Anyone in an organisation of any sort with responsibility for managing staff – or with responsibility for advising managers.

  • HR professionals
  • Line managers

Special feature

This programme can be tailored to particular settings.

Expert trainer

This programme is delivered by Rachel Hicks, our lead trainer in this area. See her profile here.

Webinar outline

1 Welcome, agenda, overview

  • Objectives and agenda

2 What is a grievance?

  • Definition of a grievance
  • The difference between a grumble and a grievance
  • When the grievance procedure applies

3 Managing a grievance

  • Understanding the issue and desired outcomes
  • Resolving grievances informally
  • Formal stages and potential outcomes
  • Roles and responsibilities

4 Challenging situations

  • Grievance raised against a colleague / manager
  • Grievance raised as part of other proceedings
  • Legal risks
  • Managing emotions

5 Scenarios

  • Practical application of learning

6 Creating and sustaining a positive culture

  • Your role as manager in promoting a positive culture
  • Tips and guidance

7 Action plans and next steps

For a no-obligation discussion about running this session for your organisation on an in-house basis, just give us a call on 01582 463462.