…and put your views across while still taking other people’s opinions into account.

If you’re not assertive, especially if you become passive aggressive or aggressive, you can cause misunderstandings, frustration and even a breakdown in relationships at work.

This session will help you build confidence to be more assertive more of the time. And how to disagree without being disagreeable!

What’s in it for you?

• Recognise the differences between assertive, aggressive and passive behaviour
• Understand the impact your behaviour has on people
• Make assertive requests – and follow up effectively
• Say ‘no’, where appropriate
• Be more assertive in meetings
• Give negative feedback – without giving offence

Agenda

(10.00 – 10.45)

According to a BBC survey, 86% of the UK’s biggest employers say they don’t plan to bring staff back to the office full-time. A further 8% said they were keeping the idea of hybrid working under review.

Whether we love or hate working from home, the world of work has changed and to a large extent it has been proved that flexible working can work.

Balancing the collaborative benefits of working in the same physical space with the focussed time and increased life balance of working from home, hybrid working seems like the ideal option for many staff and employers.

But while there are opportunities, it doesn’t come without pitfalls. This practical and focused 45-minute webinar raises awareness of the benefits of hybrid working, what goes well and things to be aware of and avoid.

What’s in it for you?

• Understand what hybrid working is and how it works
• Articulate what successful flexible working looks like
• Build strategies to communicate effectively with a hybrid team
• Explain key considerations for creating and maintaining effective hybrid teams
• Analyse levels of motivation and engagement and take action

Agenda

(10.00 – 10.45)

1 WHAT IS HYBRID WORKING AND HOW DOES IT WORK?

• Benefits of, and opportunities for, hybrid working.
• What a good hybrid environment looks like.
• Pitfalls – risk mitigation.

2 COMMUNICATING AND CHECKING IN WITH YOUR TEAM

• Creating a consistent way of communicating that everyone is happy with.
• Making sure that everyone feels included.
• Is the hybrid balance working? How are levels of motivation and engagement? Checking in rather than checking up.

3 PERFORMANCE IN HYBRID

• Most people come to work to perform well anyway – showing trust reaps rewards.
• Being clear about what good performance looks like and managing this when people are in and out of the office.
• Ensuring you set expectations for hybrid working and role-model the desired behaviours.
• Ensuring that employees have a sustainable work/life balance.

4 NEXT STEPS

• Participants prepare their own plan on how to maximise hybrid working approaches in their own teams / organisations.

You can choose to lead it, go along with it or ignore it – but the last of these options is not a route to success. The best approach is to be positive and proactive, whether that’s in a context of organisation-wide strategic-level transformational change, or whether it’s a question of making changes within the areas of the organisation that are within your direct control. This webinar will take you on a journey exploring your role in driving and supporting change, and the steps needed to bring about and deal with successful change.

What’s in it for you?

• Understand your role in change and how everyone can initiate it
• Be aware of the Kübler-Ross change curve and know how to handle your and others’ emotions
• Understand John Kotter’s 8-step change model and relate it to the challenges you face

Agenda

(10.00 – 10.45)

1 WELCOME, AGENDA, OVERVIEW

• Objectives and agenda
• Why change is constant
• Why it’s important to change
• Why change is essential for career success

2 EMOTIONS IN CHANGE

• The change curve
• People’s typical behaviours and emotions at each stage of the change curve – both at work and at home
• What behaviours should leaders demonstrate at each stage?

3 COPING WITH CHANGE

• John Kotter’s 8 step model for dealing with change effectively
• Interactive case study

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Reflection on next steps
• Planning for implementation of learning in the workplace

Organisations constantly give people their first line management role because the individual has been identified as being good at their day job, not necessarily being good with people.

People skills are a very different skillset from processes and tasks. Managing people can be the best job in the world, or the worst. No-one tells you what it’s like until you find out for yourself. ‘You’ll be fine’ is all you may get. This webinar will help you understand what to expect and how to prepare for it.

What’s in it for you?

• Appreciate the role of a manager and what’s involved
• Understand your strengths and development areas for stepping up
• Have a better idea as to whether a team leader or management role is right for you, at this stage in your career
• Have a plan for dealing with the challenges

Agenda

(10.00 – 10.45)

1 INTRODUCTION

• Objectives and agenda
• So, you want to manage people? Are you sure?

2 WHAT MAKES A MANAGER?

• Learning from the best…
• … and the worst
• What does the ‘ideal’ manager look like?
• Self-assessment – what are your strengths and areas for development?

3 STEPPING UP

• Making the change from team member to team – what are the challenges likely to be and how will you deal with them?
• Top tips

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Reflection on next steps
• Planning for implementation of learning in the workplace

Being an effective, supportive and clear manager is crucial for ensuring staff retention, team motivation and happiness, and business success.

This engaging webinar explores ideal manager behaviours, helping you get the most out of your team by understanding what they need from you. This is an opportunity to explore management and leadership – and to ensure that you’re not the manager everyone wants to get away from!

What’s in it for you?

• Understand the difference between management and leadership
• Learn about the different leadership styles – which one are you?
• Know how to manage performance effectively, on a daily basis
• Understand your management style and know how to flex your approach
• Find out why communicating expectations and standards upfront is essential

Agenda

(10.00 – 10.45)

1 UNDERSTANDING MANAGEMENT

• When have you been really happy at work? Or really unhappy? What difference did your manager make?
• Benefits of great management to the individual, the manager, the organisation

2 THE PERFORMANCE MANAGEMENT CYCLE

• The importance of managing performance daily
• Why communicating expectations and standards upfront is essential

3 ACTIONS AND NEXT STEPS

• Review
• Personal action planning
• Next steps

A concise, high impact session that gives you a backstage pass to the secrets behind iconic speeches and speech makers. In just 45 minutes, understand how to transform dry data into compelling storytelling and deliver in a way that truly engages you audience. This bitesize session shows you how TED-style presenting can turn the ordinary into the extraordinary and will leave you sounding good, looking good and feeling good about your next presentation.

What’s in it for you?

• Learn what makes you truly memorable as a speaker
• Get your material to stand out and leave a lasting impression
• Create emotional experiences for your audience
• Increase your confidence around speaking publicly

Agenda

(10.00 – 10.45)

What do we mean by an ‘honest’ conversation? Why do often find it ‘difficult’?

This session will help you develop your confidence and clarity when having honest conversations and giving feedback.

It’s an opportunity to enhance your existing skills in having difficult conversations, structuring information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. It will help you understand which types of conversation you struggle the most with – and how to manage them better.

What’s in it for you?

• Understand what honest conversations are and why they’re important
• Be able to identify and manage your emotions
• Develop strategies for getting key messages across
• Enhance your ability to give feedback effectively

Agenda

(10.00 – 10.45)

1 INTRODUCTION

• Objectives and agenda
• What is a difficult conversation?
• The role emotions play

2 PLANNING AND PREPARING

• Where most conversations go wrong
• The A to B model for structuring your honest conversation
• The ladder model

3 GIVING GREAT FEEDBACK

• How to structure feedback using the see/saw model
• Case study

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Reflection on next steps
• Planning for implementation of learning in the workplace
• Personal action planning
• Next steps