The overall aim of this workshop is to build knowledge, skills and confidence in having difficult conversations at work. It helps managers conduct effective conversations in challenging areas such as giving feedback, conducting return to work interviews and in relation to a range of concerns including conduct, capability, performance and other sensitive issues. It focuses on planning a structured conversation, communicating assertively and handling difficult responses effectively. It gives participants an opportunity to reflect on the situations they personally find most challenging to address and it provides valuable practice in conducting such difficult conversations in a safe and supportive environment.
For a no-obligation discussion about running this programme for your organisation on an in-house basis, just give us a call on 01582 714280.